You can cancel your Ling subscription at any time. You will need to cancel your subscription based on how you originally started the subscription. Deleting the app and/or your account does not cancel your subscription.

For purchases made via 3rd party platforms (e.g. Apple, Google Play), the platform’s refund policy will apply, and you will need to contact them directly to unsubscribe or request a refund

If you subscribed to Ling on your phone/device settings:

• For Android phones/devices: Follow “these instructions” from Google.
• For iOS phones/devices: Follow “these instructions” from Apple.

If you signed up via the Ling website cancellation of subscriptions are handled via email to [email protected] please ensure you add in the body of your email the email address used on sign up.

• Your streak and learning progress will not be affected.
• You will be able to use Ling Premium features for the remainder of the subscription period.
• You will no longer be billed automatically once you cancel your subscription.
• Canceling your subscription will not retroactively refund subscription payments.
• Previously charged subscription fees cannot be prorated based on cancellation date.

Generally, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods. It is up to the discretion of the processor (Google Play or Apple) to successfully process the refund request and not Ling.

If you subscribed to Ling on an Android (Google) phone/device:
Refunds are handled by Google, not Ling. Follow these instructions from Google.

If you subscribed to Ling on an iOS (Apple) phone/device:
Refunds are handled by Apple, not Ling. Follow these instructions from Apple.

If you are subscribed via Ling web, we have a 30 day money back refund for yearly and lifetime subscriptions if you are not happy with the app.

Refunds are handled via email to [email protected] please ensure you add in the body of your email the email address used on sign up.

1. Whether you subscribed to Ling via the Google Play Store or on Ling Web, please provide us the email that you registered and subscribed to Ling with (if they’re different email addresses, please provide both) 
2. If you subscribed to Ling via the Apple App Store, please send us a screenshot of your subscription, the purchase receipt, and the email you registered in Ling. Kindly note that we are not authorized to manage users’ subscriptions or payments on App Store. This is managed solely by Apple to protect customer privacy and security. However, we can verify your payment and reactivate access to your account.

1. Closing the app COMPLETELY (letting the app run in the background doesn’t close the app and will not resolve the issue)
2. RESET your internet connection on your phone (if possible, you can reset your router as well)
3. Open the app AGAIN to see if the Speaking game works
   1. Read the word/phrase and prepare yourself to say it aloud in your new language.
      1. Press the record button
         1. Wait for a second or two
   2. Say the requested word/phrase
      1. Wait for a moment.
         1. The app records what you say and sends it to a third party. The third-party transcribes it into text and then sends it back to us. We evaluate the returned text.
   3. The lesson will either auto complete, or you can now press the record button to receive your score.

1. Check if you have the Google app installed on your device. If not, you can install it here. 
2. Enable “Microphone” permission for both the Google app and the Ling app in your device Settings.
3. Try the Speaking game in the Ling app again.

1. Sound Effects – This toggle allows you to turn sound effects on or off, such as the congratulatory tone that plays after you finish a lesson
2. Autoplay Sound – This toggle allows you to enable the sound of the words or sentences that play automatically when a lesson starts. If you disable this setting, the sound of the words or sentences will not automatically play unless you click the audio button
3. Voice Speed – This allows you to control the voice speed in lessons. You can choose anywhere between 0.5 (slowest) to 1.5 (fastest)

Some users prefer to play games in silent mode. In that’s the case, follow these steps to enable/disable all sound effects: 

 

Follow the steps below if you want to change the voice speed to make it slower or faster:

 

      1. Open the Ling app

      2. Open the Profile page

      3. Tap the ⚙️ (gear) icon to open Settings

      4. Tap the the “Sounds” button

      5. Tap the “Voice Speed” button 

      6. Choose the speed, from the slowest level (0.5) to the fastest level (1.5) 

 

 

If you have any questions or face any issues with the app, you can contact [email protected]. We’ll get back to you within 24 hours!

• Solution: Check your device’s volume settings and make sure it is not muted or too low. You can adjust the volume by using the buttons on the side of your device or by swiping down from the top of the screen and tapping the volume icon.

• Solution: Check your device’s sound mode and make sure it is not set to silent or do not disturb. You can change the sound mode by swiping down from the top of the screen and tapping the sound icon. You can also go to your device’s settings and look for sound or notification options.

• Solution: Check your device’s speaker or headphone jack and make sure it is not damaged or dirty. You can try cleaning it with a soft cloth or a cotton swab. You can also try using a different pair of headphones or speakers to see if the problem persists.

• Solution: Check your app’s audio settings and make sure they are enabled and correct. You can access the audio settings by tapping the menu icon on the top left corner of the app and then tapping settings. You can then tap audio and adjust the volume, speed, and voice options.

• Solution: Check your app’s data or cache and make sure they are not corrupted or outdated. You can clear the data or cache by going to your device’s settings and looking for apps or applications. You can then tap Ling-app and then tap storage. You can then tap clear data or clear cache. Note that this will delete your app’s progress and preferences, so make sure you back up your data before doing this.

1. Install the Google app from the Google Play Store using the following link here.
2. Once the Google app is installed, be sure to enable the microphone permission for both the Google app and the Ling app from your device’s Settings screen.
3. After making these changes, try accessing the Speaking game in the Ling app again to see if the issue has been resolved.

1. Target Sort: You’ll need to translate the sentence from your target language into your native language using the words available in the word bank.
2. Native Sort: You’ll need to translate the sentence in your native language into your target language using the words available in the word bank.

You must sort the words provided into the correct order to get to the next game.

If you have some trouble completing this game, you can read more below:

1. If you want to reorder the words you’ve already selected, simply tap on the word to move it back to the word list.
2. After you’ve finished arranging the words, click the “check” button to see the correct answer.
3. If you’re stuck, remember that Ling offers 1 hint per lesson that allows you to see the answer before you have to click “check.“
4. After you check your answer, you can either click “Continue” to go to the next game or report an issue by tapping on the exclamation mark button in the upper right-hand corner. If you think there’s an error in the answer, please tap on the exclamation mark button to report the issue.

1. Before starting this game, make sure you go through the full dialogue before the game to get more context
2. In the full dialogue lesson, you can always turn the translation button on/off in the top right-hand corner
3. Select the correct word from the given words at the bottom of the screen to fill-in-the-blanks of the dialogue
4. If you’re learning non-Latin alphabet languages, the dialogue game will show the transcription words and sentences as default, but you can easily disable the transcription and only show original words/phrases from the apps settings. Here is how to turn it off/on! 

5. 

Many users like to have their notifications activated so they can receive Daily Learning Reminders and Weekly Progress Reports, but others prefer not to be bothered when they’re not using the app. 

Here’s how to turn notifications turn on/off:

1. Open the app.
2. Go to the Profile page by tapping the Profile button in the top right-hand corner of the Learn screen.
3. Go to Settings by tapping the “gear” icon ⚙️.
4. Go to Notifications.
5. Select the notifications that you wish to turn on/off at each toggle.

If you have any questions or face any issues with the app, you can contact [email protected]. We’ll get back to you within 24 hours!

1. For the app, tap the “Chatbot” button at the bottom of the screen.
2. For the website, click on the “Chatbot” button at the top left-hand corner of the page.

1. Open the app and tap the “Chatbot” button at the bottom of the screen.
2. Choose the lesson topic that you’d like to practice.
3. Choose a sentence from the list and tap “Send” to continue the conversation.
4. You can also record your voice by tapping the “record” button (This button will appear depending on the language you learn and whether that language is supported on your device or not)
5. You can turn the translation button on/off to practice the conversation.

 

1. A circle (0) indicates days where you completed a lesson.
   
2. A cross (X) indicates days where you didn’t complete a lesson.

Language Learning Best Practices:

1. Consistency Is Key: Regular practice, even in short sessions, can enhance retention and fluency.
2. Engage with the Content: Interact with lessons and use the review feature to reinforce your learning.
3. Speak and Repeat: Utilize Ling’s speaking lessons to perfect pronunciation and boost confidence.

1. Monthly Subscription: Auto-renewable, billed monthly. Full access to all 60+ languages during your subscription period.
2. Semi-Annual Subscription: Auto-renewable, billed every 6 months. Complete access to all 60+ languages during your subscription period.
3. Yearly Subscription: Auto-renewable, billed annually. Unlimited access to every language offered for the duration of your subscription.
   
   1. Note: The Yearly Subscription is the only plan to include a 7-day risk-free trail, unless otherwise noted due to a special promotion.
4. Lifetime Subscription: A one-time payment for perpetual access to all 60+ languages.

Ling currently offers 60+ languages. As Ling strives to give equal recognition to all languages, we work hard to provide comprehensive language content for major languages, like Spanish and Korean, to minor languages such as Estonian and Lao.

We are constantly updating the content in our language courses, as well as adding new languages, so be sure to check back often to see what has changed!